Refund Policy & Terms of Service

We’re thrilled to have you join us on a journey of exceptional coffee. By placing an order with us, you agree to the following terms, which include our Refund Policy. Please read these terms carefully.

1. All Coffee Sales Are Final:
At Haciendo Coffee Roasters, we’re dedicated to delivering the finest quality coffee products. Because coffee is a food product, we do not offer refunds, returns, or exchanges for any reason, including taste preferences, individual brewing results, or other circumstances.

2. Quality Assurance:
Crafting and packaging our coffee with care is a top priority. Should you receive a product that falls short of our high standards or if there’s a mistake with your order, please reach out to our customer service team at within 7 days of receiving your order. We’ll address the matter and seek a resolution aligned with our dedication to your satisfaction.

3. Damaged or Incorrect Items:
In the unlikely event that your order arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery. We’ll assess the situation and take suitable action, such as sending a replacement or resolving the issue in another appropriate manner.

4. Ordering:
When placing an order with Haciendo Coffee Roasters, you confirm that the information you provide, including your payment details and shipping address, is accurate and complete. You must meet the legal age requirements to purchase coffee products in your jurisdiction.

5. Payment:
Accepted payment methods include credit/debit cards, ApplePay, and PayPal. By providing payment information, you authorize us to charge the specified amount for your order.

6. Pricing and Availability:
All prices are listed in dollars and are subject to change without notice. We strive to maintain accurate product availability information on our website, but at times, products may be out of stock or discontinued. If this occurs, we’ll inform you and provide alternatives or a refund.

7. Shipping:
Orders are shipped to the address you provide during checkout. Shipping times may vary based on your location. Once shipped, you’ll receive a tracking number for your reference.

8. Intellectual Property:
All content on our website, including images, text, logos, and graphics, belongs to Haciendo Coffee Roasters and our parent company Haciendo, LLC and is protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is prohibited without written permission.

9. Privacy Policy:
Respecting your privacy is important to us. Our Privacy Policy outlines how we collect, use, and store your data. By using our website and services, you agree to our Privacy Policy.

By placing an order with Haciendo Coffee Roasters, you acknowledge that you have read, understood, and agreed to these Terms of Service, including our Refund Policy. For inquiries or concerns, please contact our customer service team at